EPSI RESEARCH GROUP Acting with certainty

Getting the right data about customers and employees to drive decisions into action and multiply your future business outcome

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How it works

EPSI RESEARCH GROUP

EPSI is one of a pioneers in customer and employee experience analytics.

For more than 15 years, EPSI continuously help companies to measure satisfaction, loyalty and engagement of most valuable assets in every organization: clients and employees.

As a result EPSI delivers powerful insights on where to prioritize improvements for maximum impact.

With these insights executives and managers are able to drive future success of their organizations by confidently prioritizing the efforts that they know will achieve business goals.

About EPSI

Solutions

We work hard every day to make our customers' lives better and happier

Customer Retention Solutions

Understand and improve your customer experience to drive sales.

Employee Retention Solutions

Improve your employee experience. Engage your people to develop and perform.

Citizen Experience
Solutions

Monitor government performance, well-being and living conditions.

EPSI DIFFERENCE

REAL PEOPLE
Our highly experienced and friendly staff consistently achieve market leading levels of customer satisfaction.

While we have great technology, we know clients need trusted professional support to design, deploy, analyse, report and action their surveys.

With EPSI RESEARCH GROUP you get personal service at a cost typically less than a recurring software subscription with a big technology provider.

REAL CHANGE
EPSI has a proven history of helping our clients improve performance.

We offer flexible solutions for different needs and budgets, deep ongoing research, carefully compiled industry benchmarks, and awards recognising great change journeys and outstanding results.

With EPSI you get extensive knowledge and second-to-none service to help you drive real change.

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Some of our trusted partners

Our clients would recommend us to others. This is not just because we're nice to work with, but because we make a difference together.

Proven CX and EX analysis to drive your company future financial performance.

Advanced predictive analytics. Robust scientific methodology. Actionable results. Radically change the way your organization make important decisions.

EPSI RESEARCH GROUP is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us.By clicking the button below, you consent to allow EPSI to store and process the personal information submitted above and to provide you the content requested.

We would love to have you on board

EPSI measurement of customer satisfaction supports E. ON customer focused way of operating.

The measures show us the areas with highest potential for improvement and also which activities give us the best results.

Measuring customer satisfaction is vital for the development of business. We use the EPSI measurement as one of several parameters supporting our work to improve customer satisfaction and loyalty.

EPSI RESEARCH GROUP Acting with certainty