Satisfaction and loyalty survey

Improve your bottom line with customer satisfaction metrics that optimize customer loyalty and maximize your company profit

THERE ARE TWO BASIC STRATEGIES TO GROW AND MULTIPLY YOUR SOURCES OF REVENUE

Among 2 main strategies of client retention and repeat sales growth:

1) build switching barriers (возведение препятствий для перехода к конкурентам, технических ограничений и т.д.)
2) increase customer satisfaction

there is one which is more advantageous for the long-term success.

According to researches from the Stockholm School of Economics and the University of Michigan, choosing to increase customer satisfaction always leads to long-term growth and business development.

Invest in too many customer touchpoints, and you could be wasting financial resources. Invest in too few, and customers leave.

EPSI RG, a global provider of customer satisfaction strategy, retention analysis and consulting services, can help you identify optimal ways to satisfy customers profitably.

With EPSI Customer Satisfaction solution you can:

EPSI RG offers state-of-the-art measurement, ready-to-access results, and in-depth analysis of your

metrics to help you easily track and improve your client relations.

Know Your Clients Needs, Desires and Wants

How satisfied and loyal are your clients?
Understand what your clients want at
every stage of customer journey

Measure and Report Performance

Far more precise, accurate, and reliable than other customer satisfaction measurement tools, you tracks performance continuously across the entire customer experience.

Predict Success

Are you watching your customer satisfaction score – or changing it?
EPSI CSI Survey provides specific actionable intelligence to help you make smart business
decisions and build strong, loyal, and profitable customer relationships.

In today’s competitive marketplace, customer satisfaction is critical to long-term profitability. Customers whose needs and desires remain unmet will take their business—and their wallets— elsewhere.

But, with so many measurement tools available, what’s the best way to measure customer satisfaction and, more
importantly, how do the resulting data translate into a profit-enhancing action plan?

This is the trick. The only way to leverage and improve customer experience is to start with the right way to measure and understand it.

EPSI RG OFFERS CUSTOMER SATIDFACTION AND LOYALTY SURVEY FOR YOUR BUSINESS GROWTH

1. Mathematical cause-and-effect behavior model of your client base to show what's inside your clients' satisfaction and how to improve loyalty
2. Deep analysis of your business based on scientific approach
3. Unique process of understanding your customers needs, desires and preferences
4. Ways to increase repeated sales as in moment as in long-term

GUARANTEED RESULT OF THE SURVEY

2 most impacting dimensions to improve customer relations for future growth of repeated sales, average cheque increase and frequency of purchase

ASK FOR CONSULTANCY WITH EPSI RG EXPERT

REQUEST

AFTER THE PROJECT WITH EPSI RG YOU GET:

Your company's perspectives for the next 1-3 years
The key priorities for the growth of repeat sales - the focus of your attention for the coming year
Guidance based on Voice of the Customer for making confident decisions in marketing and sales
A set of strengths and competitive vulnerabilities of your business
Guidelines for developing retention strategies in different areas of your business
Scenarios for the development of relationships by customer segments

WHY EPSI?

EPSI - a special team of highly
skilled professional you can trust

20 Years of Experience

Experience in applying and testing the EPSI methodology is more than 20 years. This is a proven technology that has shown results in many countries, industries and companies.

300+ clients

More than 300 clients from Europe use EPSI CSI to achieve significant changes in their business, working with the results of the study for an average of 3 years.

From Academia

The development of the EPSI CSI methodology began at the Stockholm School of Economics in 1993 as a research project with careful attention to the reliability, validity, verification and applicability of the obtained results.

Quality Organizations Approved

The EPSI CSI methodology is approved by the European Foundation for Quality Management (EFQM), which allows companies striving to achieve business excellence to receive prestigious European Quality Awards

12 Years Together

Customers with the best results in the market have been using EPSI CSI research for 12 years

Mathematical Model

Recommendations for working with your clients are based on accurate mathematical modeling of consumer actions with predictable confidence in the result

TALK TO US ABOUT YOUR COMPANY CUSTOMER EXPERIENCE

GET IN TOUCH

WITH EPSI CSI SOLUTION YOU CAN:

Understand satisfaction

Understand how satisfied and loyal your clients are today, using a proven and time-tested system.

Quantify impacts of your decisions

Quantify the impact of satisfaction on your customers' intention to buy from you again, choose only your brand among competitors, and willingness to recommend your company and products.

Make better predictions

Predict the impact of improvements in products and services on the quality of customer service, their loyalty, recommendations and other indicators that affect the company's profit.

Set priorities for improvements

Prioritize process improvements based on a reliable metrics so that you make investments only where you will get the greatest ROI — in customer experience, loyalty, sales and other areas vital to your company.

Make benchmarking analysis

Compare yourself with other companies in the market based on a single satisfaction index measured worldwide.

4 STEPS TO GET VALUABLE CUSTOMER INSIGHTS

PREPARATION AND IN-DEPTH INTERVIEWS

At this stage, we will conduct setup conversations with your management and in-depth interviews (7-12 interviews) with your clients, create customer behavioral models and adapt questionnaires. We will also plan the whole process of communication plan with clients together with you.

PERIOD: 1-2 weeks

Customer-centricity training programs for your organization

There is no increase in repeat sales if your employees do not share the principles of customer centricity or do not understand how to use knowledge about customer experience.

New ideas require adjustments and changes in processes, building a CX (customer experience) assessment system, acquiring new competencies and experience.

EPSI consultants are experts in training employees and managers on how to develop customer relationships.

EPSI RG services to create an outstanding customer experience

We are a full-service provider with a range of experienced experts specialized in customer retention strategies.

Regardless of whether you need help developing a full customer feedback system or you just want to conduct consumer survey, we are ready to help you and have the necessary knowledge inside the company.