Phone: +44 7454892797
ABOUT
EPSI RESEARCH GROUP
Take a closer look at what makes us special and why we can be your globally trusted partner on employee retention, customer retention or citizen experience solutions.
How EPSI was started?
EPSI RESEARCH GROUP is one of the pioneers in customer and employee experience analytics.
The research project on European Customer Satisfaction Index (ECSI rpoject) has been initiated by the European Comission and the European quality organizations (EOQ, EFQM) in the late 1980s.
The aim of the project was to develop a system of forward-looking robust models and performance indicators to measure and analyze customer satisfaction in different industries and countries to compare competitiveness among EU and USA countries.
To make this project successfull a number of academic institutions like Stockholm School of Economics were invited to join the research and to develop the ECSI methodology based on a set of strict requirements.
Based on the results of a study initiated by the EU Commission in 1998-1999, the initiative was subsequently formally launched under the name Extended Performance Satisfaction Index.
The research project on European Customer Satisfaction Index (ECSI rpoject) has been initiated by the European Comission and the European quality organizations (EOQ, EFQM) in the late 1980s.
The aim of the project was to develop a system of forward-looking robust models and performance indicators to measure and analyze customer satisfaction in different industries and countries to compare competitiveness among EU and USA countries.
To make this project successfull a number of academic institutions like Stockholm School of Economics were invited to join the research and to develop the ECSI methodology based on a set of strict requirements.
Based on the results of a study initiated by the EU Commission in 1998-1999, the initiative was subsequently formally launched under the name Extended Performance Satisfaction Index.
EPSI RESEARCH GROUP
EPSI RESEARCH GROUP is a global research company with a Headquarter in London, UK that helps its Clients to build customer loyalty and employee engagement management systems to excel in any market.
EPSI RESEARCH GROUP NOW
Since then for more than 15 years, experts of EPSI RESEARCH GROUP continuously helps companies to measure satisfaction, loyalty and engagement of most valuable assets in every organization: customers and employees.
As a result EPSI delivers powerful insights on where to prioritize improvements for maximum impact.
With these insights executives and managers are able to drive future success of their organizations by confidently prioritizing the efforts that they know will achieve business goals.
As a result EPSI delivers powerful insights on where to prioritize improvements for maximum impact.
With these insights executives and managers are able to drive future success of their organizations by confidently prioritizing the efforts that they know will achieve business goals.
How EPSI differs from others?
With this huge academic and business background EPSI RESEARCH GROUP uses scientifically proven methods to measure satisfaction, loyalty and engagement in a manner that is predictive to create profit value chain (employees-customers-profitability) in every organization.
Working across the public and private sectors, with expertise in a range of business and consumer industries, EPSI combines the best in customer satisfaction measurement, employee engagement studies, proven predictive analytics, actionable analysis, and rich observational data to work with large and small organizations around the world.
Working across the public and private sectors, with expertise in a range of business and consumer industries, EPSI combines the best in customer satisfaction measurement, employee engagement studies, proven predictive analytics, actionable analysis, and rich observational data to work with large and small organizations around the world.
YOUR RESULTS WITH
EPSI RESEARCH GROUP
EPSI RESEARCH GROUP
The results of measuring success through the customers’ and employees' eyes are better outcomes for businesses and better experiences for all kinds of stakeholders:
customers, employees, investors and shareholders.
customers, employees, investors and shareholders.
Who and how to benefit from EPSI?
Information on customer, employee and citizen expereince is needed for better policy and decision-making on all levels of society
- European UnionTo monitor and devise policy instruments focusing on the competitiveness of european industry compared with other economic centres.
- InvestorsTo understand the relationship between a company’s current condition and its future
capacity to produce added value. - Corporate ManagementFor improving company profitability by benchmarking and prioritized improvements
implemented in the value chain, as well as for devising and monitoring incentives’ systems. - GovernmentFor economic policy formulation, analysis of competitiveness, quality analysis and
adjustment strategy (including calculation of price movements, GDP-estimates, productivity trends, etc.), as well as for analysis of citizen’s well-being.